We strive to provide you quality plants and pack them with utmost care for their journey to you. We want you to be happy with your purchase and grow successfully. However - we have no control over the plants once they leave our care. Once your plants arrive, please inspect them and contact us immediately if there are any issues. Shipping and packing plants can cause some minor cosmetic distress. This is to be expected for mailing plants and should not pose any long term impact on their health. Should you find your plant extremely distressed beyond the point of foreseeable recovery, or believe you might have received an incorrect plant, please contact us immediately and we will work with you to resolve the issue.
Please email firstname.lastname@example.org and include photos of plant(s) immediately after opening the box. Provide detailed images and description of your concern within 48 hours of receipt. After evaluating, we will notify you if the refund or plant replacement is approved or not. If a refund is approved, please note that it can take some time for your financial institution to process and post the refund.
We are unable to accept plant returns.
Merchandise is created on demand - meaning all products are unique and produced only once it is ordered. This also means returns and exchanges are not supported if the incorrect size/color/variant were ordered.
If shipping details were incorrect or incorrect variation of item was ordered, we can not be held responsible and will not offer replacements or refunds.
Please review shipping and order details to ensure accuracy prior to order submission.
If there is a problem with merchandise upon receipt, please contact us within 48 hours of receiving your item(s) at email@example.com. Please provide clear detailed images and descriptions of the issue. We will work to correct the situation and provide a suitable solution to you.